Had one of the worst experiences at Eisenberg's that I've ever had in a NYC restaurant. This institution needs to realize that you can't coast on a reputation -- and you need to have some concern for the customer. It's a shame.
Medium rare cheeseburger arrived beyond well done - and with american cheese when swiss was ordered. It was sent back and 15 minutes later, it reappeared -- the SAME burger now even more cooked (if that was even possible) -- and with two slices of unmelted swiss thrown on a piece of white bread. When I complained again, they asked if I wanted them to heat up the burger! I walked out. The owner was at the door. He told me "gee, you should have told me."
Another note -- the entire time I was there staff was complaining about people coming in when they were closing in a half hour.
Bye Bye Eisenbergs.
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