Just returned from an astoundingly bad experience at Benedict's on Monkland in NDG.
Our group's original plan had been to meet at Gryphon D'or at 3 pm, but unfortunately there wasn't a seat to be had. The place was packed with people who'd reserved for afternoon tea and they were extremely apologetic.
One member of our group of five suggested going next door to Benedict's. Despite my small protests (I'd had a previous bad experience) we ended up there because it was close, one person was mitten-less, and the snow was coming down hard.
It's been a really long time since I've had such poor service in a restaurant. Where do I start?
- Had to repeatedly ask for water, the most basic of all things.
- Waiter could not remember who ordered what to drink, and asked us to repeat this information several times, despite having written our order down in a notepad. Said drinks arrived in 3 batches, and only one drink arrived before we'd begun eating.
- Sugar and teaspoons were never brought.
- Food sat getting cold for at least 5 minutes because nobody had knives, even after we requested them
The food itself was edible, but mediocre. One person had wanted waffles with strawberries, which weren't available. Another ordered French toast with apples, which to my great surprise turned out to be raw slices.
The waiter did not come over even once during the meal to ask if everything was OK or whether we needed anything else. The restaurant was not busy - only about a quarter full - and there were plenty of other waitstaff around, so it's not even like the waiter was serving all the tables on his own. The level of "I don't care" attitude was spectacular.
I somehow left the restaurant hungrier than I was when I went in, not a normal occurrence. What a disaster. I will never go back.