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Belated blizzard story

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Belated blizzard story

Nancy S. | Feb 27, 2003 04:01 PM

I'd be interested in your feedback on my NY blizzard restaurant experience. Sorry it's a little delayed.

The blizzard was on Monday 2/17. Tuesday 2/18 was my birthday, and my husband and I had made a reservation (several weeks ahead of time) for 7:00 that evening at La Cote Basque. When we got there, the place was locked down tight, and there was no sign on the door. I tried calling their number from my cell phone and got no response--no answering machine. We ended up eating at a nearby restaurant (didn't want to schlep through the snow to find something else) that would not have been our first choice. My birthday evening was a disappointment food-wise.

I called them the next day in the early afternoon, and spoke to the maitre d', who said that the chef hadn't been able to get in. When I asked why they hadn't called people on their reservation list, he said that the book was in the restaurant and they couldn't get in--the chef had the key or something like that, and they didn't have his phone number (!). He was apologetic, and muttered something about them taking "special care" of us if we come again, but after I hung up I was still not happy.

What I should have said to him was that *they* should have been the ones calling *us* the next day--not me calling them--as soon as the staff arrived. They also should have a telephone answering system, at least for emergencies. I'm still shocked that a restaurant of this caliber would handle this situation so poorly. I've since written a letter to them and have not received a response as yet.

I'm interested in Chowhounders' reactions. Thanks.

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