Went to Pho 2000 last night with in-laws from Midwest. They had a good time. I found that the service was way off unfortunately. Our waitress was apathetic. She initially assumed that we would only use peanut sauce and gave us a salad plate with only mint, mung beans and iceburg lettuce. I had to request additional herbs such as basil.
She also disappeared for long stints during which I extinguished our sterno flame to prevent smoking out the entire restaurant. Unfortunately she only had one other table and they joined us in waiting. Perhaps the most disappointing aspect was the delivery of 6 courses simultaneously which made it difficult to manage when you have a sterno flame, rice paper dipping, salad plate, etc.. Our pate was still flavorful but the texture suffered this time. It was more like a meatloaf.
The meal is still delicious and it's our first encounter with bad service at Pho. My in-laws are in their 60's and had a lot of fun. I was most disturbed that the waitress seemed to judge us a clueless so she seemed to believe that she could let our service slide.