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Bad Server/Great Rest. - what to do next time you go?


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Bad Server/Great Rest. - what to do next time you go?

lexpatti | Mar 24, 2007 05:32 AM

Recently had a fabulous meal at a great restaurant. Our server was really bad but did not ruin our evening but really because of us. We happen to be with a couple that we hadn't been with in a while, had lots of conversation to catch up on so his huge lack of attention, lag time in getting to us to get our order, etc. wasn't as big an issue as it would have been had we been with other guests. We had to flag him down for water, refills on drinks, etc. When he finally took our order, it was because I caught his attention and he was kind of "out there" - not ready to take it - his mind was on 200 hundred other things. It was a lousy feeling to think he really didn't get our order (although he did get it right).

You could tell the owner/host was annoyed with this waiter - he even came to our table to ask if we had been greeted yet. We watched a tiff between a waitress and ours. It was as if he had just come from Applebee's or maybe Chili's and out of his element - this was definately a fine dining establishment.

Question: I will definately be going back to this place - one of the best meals I've had in a long time. I don't want this server, ever! What's the best way to handle this? Specifically ask to NOT be seated in his section?

I also gave a nice review on the New England Board on CH and did mention this servers name - I'm now feeling bad about this - Is this wrong?

I did send a nice note to the owner about the wonderful meal and disappointing server.

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