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Bad Experience at Frankies 457

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Bad Experience at Frankies 457

Melissa | Sep 1, 2005 01:08 PM

I have to post this because we were so looking forward to a lovely time and were very disappointed.
I booked the private garden and stable are of Frankies a while back and had my sister's bridal shower on Sunday. Apparently, the Events Coordinator who I booked with (who, by the way, was EXCELLENT. Professional, friendly, and very helpful) is no longer there and the woman who has taken over is clearly not qualified. Our room was not ready when we arrived, the bartender did not have the bar ready until 20 minutes after we arrived (we had to ask for our drinks), the service was unattentive (we bussed our own glasses), and the new coordinator was not seen during the entire event (until of course, she gave me the bill). I was already quite upset with the service aspect only to find out that instead of charging me for the bottles of wine that we consumed, she charged us for each GLASS of wine. The bar bill was literally TWICE what it should have been. When I explained to her that I was told that we would be charged by the bottle, she said that my "verbal" agreement with the other coordinator was not valid. After some back and forth words, I decided it was not worth ruining my sister's day but I was so mad that I vowed to NEVER go back there. They were not only late, lazy and unattentive, but I feel like I was taken advantage of. The attitude was the worst though. If nothing else, I hope this serves as a warning for any of you who are considering an event there. BE CAREFUL!! I personally will never go back there.

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