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Restaurants & Bars


Babbo Restaurant: 10 minutes on hold to be told "We're full"


Restaurants & Bars 14

Babbo Restaurant: 10 minutes on hold to be told "We're full"

Brad Carlson | Oct 25, 2000 01:47 PM

Nothing pisses me off more than the arrogance of successful restaurants in Manhattan. I am a West Village resident, and frequent diner. Annually, I spend a fortune eating out, and I'm loyal to good restaurants that treat me well.

My latest experience: Calling Babbo Restaurant (110 Waverly Place) for a reservation. After being put on hold for TEN MINUTES (no exaggeration; my phone has a time display), I was told there was no chance of getting a reservation for the date I requested. "You'd have needed to call a month in advance for that," I was told in a snotty tone.

How arrogant!!! What absurdly poor customer service!! The crowning blow: when I said I found the long hold time unconscionable and wouldn't be trying again, the ice queen on the other end of the line said "OK, then" and hung up.


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