It is entirely possible for a good restaurant to give a person one bad experience. After the second bad experience, I am a bit more leary. The third bad experience is what makes me write off a place forever.
Sunny Palace in Old Bridge just got the third strike. My father likes to have some vodka with his meals out, so instead of going to some of the oft recommended local places from the board here, we ended up at sunny palace.
There were a more than a few folks waiting for tables when we arrived so I asked the man at the desk how long the wait would be. He said maybe 20 minutes, which was fine so we sat at the bar and had a few overpriced drinks while we waited. Almost an hour later I asked him why we still hadn't been seated.
You would think I questioned his ancestors. He very loudly told me that he could not control how fast people ate. "What do you want me to do?!" he yelled at me.
"I'd like you to calm down and lower your voice," I replied politely. "You told me me 20 minutes. Had you said that the wait may have taken an hour we would have gone elsewhere. And, as a host, your behavior is inappropriate."
He got even louder and his arms flailed wildly as he continued to offer no excuse, apology, or any civilized gesture. I turned and walked quietly back to my party at the bar where we waited another 10 minutes for our table.
During that 10 minutes this nice woman came over and shared her outrage at the scene she had just witnessed with us.
The food there is not terrible - mediocre at best and overpriced perhaps, but certainly not the worst american/chinese food in the area. But as we paid them over $150 for dinner and drinks for the four of us, I vowed they would never get another cent of my money and they won't.