We had lunch on Saturday and although the food was fine, not wonderful, the service was horrendous. Enough so that I wont go back. The food and prices just doesnt justify that kind of service. Some places have wonderful food at inexpensive prices and I will tolerate the service or lack of, i.e. Chinatown, but this was way over the top.
The waitress was surly and absolutely awful. Sorry I personally dont find that as part of the charm of the entire experience. Can I expect similar service from Katz? Have not been yet, but really looking forward to having their renowned pastrami.
Ok, here are the specifics. The tables were so small and cramped that the waitress banged into my friend twice while passing by. The menus when open were off the edge of the table and she almost snagged that and caused an accident. Coleslaw and pickles were practically thrown on the table. When we said that we needed a few more minutes to look at the menu, she was visibly unhappy and stomped away. When she came back to take our order, I ordered a soup and she immediately pointed out in a rude manner that the minimum per person charge was $8.00 before we even finished ordering, My friend and I were sharing one of the meat platters and she was deciding which one. Our fourth friend came a few minutes late and when the waitress came over to see what she wanted, she said that she would share our platter, she was once again displeased and left w/o getting her a plate to use. When we told our friend how we were being treated, she didnt even bother asking for a plate and just used the tiny one that was on the table for the pickles and coleslaw. Not that their was even room on the table for another plate. It was very small and trying to maneuver around the table was certainly interesting. We finished our carafe of water and I handed it to her asking for a refill. She stuck her fingers inside the carafe to take it from me and needless to say none of us would drink the water when it was brought back to us.
By the way, a note on the food, the corned beef was very good, the pastrami too hard and fatty. The salami, tongue and roast turkey were so-so. The rye and white breads were not that fresh. Chopped liver was very good. The matzo ball soup was good, but not hot enough. Vegetable omelet which I didnt try did not look good, but that is obviously not one of the things to order there. This friend was a vegetarian, so I guess there were not a whole lot of choices for her.