We went back to Artera in Del Mar for Xmas dinner last night. It was our first visit since Carl Schroeder left taking with him several members of the staff to his new superb place, Market. It was a frustrating visit to Artera. First, they had announced that there would only be 3 first course, 3 main courses and 3 desserts avaliable on Xmas. At the time we booked they had not made the selections. Since we were taking my 90 year old mother I wanted to be sure they had dishes she would/could eat. I called a week before. No details available. I called the Friday before Xmas-no details avalable but they took my number and said the choices would be set by Saturday afternoon and they would call me. No call.
Serivce was off all night. Long odd delays, overcharged for the wine we bought (to be fair it was shown at 2 different prices on the wine list), overcharged for corkage. To be fair, the food was very good but at $50 a person everything should have been top notch.
Finally, I needed a luncheon reservation for later this week. I've tried a half dozen calls during today and no one answers the phone. (Finally called the hotel and learned that they were closed today. Wouldn't it have been nice of them to change their message tape?)
They have slipped in my opinion. I wonder if anyone there cares?