I heard such rave reviews about Awful Arthur's place from some people. A couple of years ago my wife and I decided we were in the mood for some "good seafood" and went on a early evening... I think it was a Sunday, we visited the West Broad location in Richmond .
I almost didn't even stay for the food because of the state of the bathroom. Half the floor was flooded,`a toilet clogged and looking like someone had died and decomposed right there.. with no TP or paper towels besides. It was obvious it had been that way for hours from the stench alone. But since we had already ordered, I relented and we waited for our food.. and waited.. and waited.. and waited.. our drinks gone but no one in sight to refill it.
Meanwhile, the employees on that slow early evening were just goofing off, tossing a little football back and forth to each other. The service was slow, and discourteous.
The food - really no better than Red Lobster, actually came to us cold.
We haven't been back since. What a disappointment.