Last night at 8:20PM I wanted a beer, burger and soup. Since I'm caring for and ill, aged parent in South Florida, there isn't much to choose from in the area that is open and serving hot food after 8PM on a Sunday Night.
So, in desperation, I went to Applebee's on Boynton Beach Blvd.
I was alone, and sat at the bar, there were 4 other customers at the bar as well. I ordered a small draught ale and was given a menu. I looked through the menu and was pleased to see that burgers were available cooked to order, Pink or not Pink. At home, Applebee's will only serve well done burgers, so I never order one. I placed an order for a rare Burger and an Onion Soup at 8:35. The bartender informed me the burger would be as rare as possible.
The bartender (female) placed the check in front of me and went about her business. At 8:42 my burger was delivered. I was not surprised that it was well done, as nowhere on the computer issued check, did the word 'RARE' appear. I next saw the bartender/server at 8:50. I asked if they had to send to another restaurant for my soup. Her reply: "I must have forgotten to enter your order." I said, "No, it's on the check" she then said, "I don't get any help, and I'm stuck working open to close."
Personally, I don't give a rat's a$$ how many hours this employee works, she should complain to the manager, not the customer. She input my order, and should have made sure I got the soup, then the meal.
No manager was available, I asked.
I paid and left a meager tip for poor service. As I walked out, to add insult to injury, there was a large sign informing me that the Ale I ordered was the drink of the month, and for each ordered I should have received a free one. I was really ticked off.
When I got home, I went to Applebee's website and filled out their contact us/complaint form.
Sure enough, when you hit submit, nothing happens. Theie website is as useless as their employees.
So this morning I telephoned corporate and made my complaint. I was told that fixing the website could take time, and they would forward my complaint to the franchisee, who has 4 business days to contact me.
For now, I'll avoid any restaurant run by GATOR APPLE.