This is the text of an email I sent to this place today, a really awful experience:
Hello, just emailing you to give some constructive feedback on the extremely poor experience we had at your restaurant today. Soup (the cheddar) emerged after 20 minutes with a thick skin on the top, had obviously been left sitting. We were delivered butter and jam, which sat there minding its own business (more about that later). For mains we ordered an Ulster fry and “Chef Viji’s Excellent” chicken curry. Well let me tell you that Mr. Viji would be better served following a career in advertising rather than cooking, as what he served up was a drab, watery excuse for a meal. We were forewarned as to what was to come, as the server assured us that it wasn’t the worst curry in the city. He didn’t seem remotely familiar with the dishes on the menu, though, which is what I would assume is a basic for workers in that line of business.
The Ulster fry was just pitiful, I’m from Northern Ireland and its nowhere near NI standards, complete with a previously frozen sausage and what seemed like peameal bacon. Please don’t waste your customer’s time boasting on your menu about serving Mawinney’s Irish Sausages, it’s not a familiar brand in Ireland , and any mug can go buy a bag of them frozen from Summerhill Market. Why not put a bit of effort in and go make your own? The “fadge” was unrecognisable, a true travesty.
We complained about the curry, of which about two mouthfuls were eaten (and none of the pita bread passed off as chapati), the guy just grinned gormlessly and said “really?”, no effort to make things good.
And as for the butter and jam? No toast with the fry as we assumed it was destined for. Asking the server, we were told that sometimes diners were given a bun. “Sometimes a bun comes out” were his exact words. So maybe the butter and jam were to coax said bun out, just like putting a carrot in your back garden might attract out a shy bunny rabbit.
An awful experience, not to be repeated, and I will pass this on to my friends.