I bought an AllClad slow cooker back in the winter. I guess I answered an mailed in a questionnaire (I had forgottoen all about it), that entitled me to a free gift. So I was surprised to see a delivery notice from UPS indicating AllClad was sending me metal cookware with customs duty and taxes owing (I'm in Toronto) of $40.68. I called AllClad's customer service number and they had no record of anything being sent to me and referred me to their rebate number where I left a detailed message. Valerie called me back the next morning to apologize and to say they would refund the duty and taxes by cheque. Nice customer service AllClad!