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San Diego

Alexander's: Turned Away and Turned Off


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Restaurants & Bars 8

Alexander's: Turned Away and Turned Off

globocity | Jul 16, 2010 11:18 AM

I'll set the scene, it's a rainy Thursday night...
My girlfriend made a reservation, party of four, for my birthday dinner. Reservation was at 6:45 pm.
We arrive at SIX FIFTY FIVE O'CLOCK (traffic problems) and were greeted by a gentleman I assume was Alexander himself.

He checked for our reservation, walked to the back, and then asserted, "We don't have your table anymore."
Girlfriend and I look at each other bewildered. We tell him our two other friends are on their way.
I look around and notice there are only two other small parties in the restaurant with all other tables available.
He responsd, "Sorry. We can't give you your table. You are late and our server tried to call you."
No such phone call was received and we indicated that.

Our friends walk up. He tells us, "Is it still raining? I can sit you on the patio."
Tables and seats are wet. There is no awning. It is lightly raining.
We are incredulous.

Then he tells us, "Do you want me to do something? Or..."
Exact words.

I speak up, "yeah, if you could accomodate us, that'd be great."
His response, "well I'm sorry, we don't have any other options other than the patio all could sit at the table in the kitchen."

After a quick debriefing, we agree to spend our time and money at Vagabond and tell him so.

None of us had ever been to Alexander's and were excited to try it.

My problems with this scenario are that because we were ten minutes late, with an excuse about a server having tried to call us, we were quickly turned away.

Has this happened to any other Chowers?


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