I was at Prime Rib last Saturday night too. As a matter of fact I must have been sitting next to Joni because were were at the half moon directly to the left of the half moon in front of the piano. We were a party of six.
This was the first time any of us had been there, I had suggested Prime Rib due to the comments from everyone. I am not sure I would put it on my return list.
Food - MIXED
Lobster bisque was excellent. Clams casino would be on the top of my list again. The entrees of the prime rib, prime rib steaks were top notch done perfectly as ordered with great flavor. My wife did find some shells in the crab imperial. Sides of potatoes and creamed spinach were good. The deserts needed some help. Rasberrys and strawberrys were dead, I know they are out of season but don't offer something that is not good just to offer something. There was an apple dessert (I cannot remember the name), but it tasted like it was soaked in alcohol. The chocolate mouse cake was good although on the small side.
Service - POOR
Our waiter would forget at least one person's item per round. He would never come back to follow up, so we never got everything we ordered. Then he would take forever between courses. We had a 6:30 reservation and left just before 10. The people still waiting at the bar had 9:00 reservations and were not happy. In addition I had told them about it being a 30th birthday party and confirmed that they knew it the day before, however they did not do anything for the "Birthday Boy".
We did complain to the manager about the poor service. They did take a $ 100 courtesy credit from the bill (off of $ 450 before tip), which was probably appropriate. I personally would rather have had good service and paid for my meal in full. Then our waiter did not even have the courtesy to bring our check after being run, he asked the maitre'd to bring the check saying he was too busy. I was on my way to the men's room (so I heard him say this to the maitre'd).
I normally leave a 20% tip on everything, however due to poor service I cut it to 15% after discount. I thought about stiffing him completely, but in reality the tip is a part of the actual meal cost so I did leave the abreviated amount. Any opinions on this are appreciated.