As in disabled access, of course. Herewith my mumblings.
So I heard someone say, "Of course they're accessible. It says so on all the reviews." Oh, my. There are a lot of places out there that say they're wheelchair accessible when someone telephones to check. But when one gets there (if you don't further inquire about what whoever answers the phone means by that), one discovers that yes, there's a step or tow or three. Or that the guest is expected to go in through the kitchen or the freight elevator or wait while the staff tries to find people to bodily lift the guest and their mobility device, whether wheelchair or scooter, into the establishment.
And then there are the ramps that require a 180-degree turn but are so narrow that there's not enough room to make the turn no matter how many switchbacks are done. We won't even get into restroom problems.
I know the ADA is very complicated. I've read it. And I know disabilities differ; I was a nurse for many, many years, and what someone with a stroke can use, someone with, say, a spinal cord injury may find un-helpful.
The fact is that many, many publications and websites when they're filling out the details on a place will either copy the info from somewhere else or call the restaurant and take the word of whoever they talk to, who means well, I'm sure, but has never really thought about it. We have a disabled family member, and have to carefully assess whether the scooter will get inside and then have a place so that our family member can be at a table in the scooter and not block aisles.
Anyone else have experience with this?