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Restaurants & Bars 4

Abuse of Restaurant Staff

Mike Kilgore | Aug 8, 200110:37 PM

My wife had one of the employees of a new, and very popular restaurant in her store today who said that, because prospective diners call and can't get a reservation that night at their desired time, they are so abusive on the phone with the GM that he is having a very hard time dealing with it emotionally. I would like to have some opinions on how prevalent this type of behavior is, and if anyone would like to fess up here if they have been guilty of something similar themselves, I would be interested in their reasons? I can't understand that type of thinking, and would simply say "When can I get a reservation for the time I want." But evidently this is much more common than I could have believed before today.

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