Restaurants & Bars

59 Bank/Ridgefield CT: Most unpleasant experience


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59 Bank/Ridgefield CT: Most unpleasant experience

J. B. | Sep 30, 2005 09:59 AM

We made our third and last visit to 59 Bank in Ridgefield, CT last evening. Most tables were filled, but we were seated within 15 minutes. Then the problems began. When our waitress first approached our table, she informed us the "the bread situation was grim." Apparently they didn't have enough on hand, so I mentioneded that there were two respectable supermarkets within a minute's drive where someone should buy some more bread. Don't know why they couldn't figure that out, but no one did. In view of the limited (or nonexistent) bread supply, we asked what they could provide in its place. No response. We placed our orders. One member of our party asked if french fries could be substituted for the sweet potato fries that were listed with her choice. The waitress said they could. A few minutes later, we received a basket of bread that appeared to have been rescued from the prior day's stale remains. And then our food arrived, served by a fellow who we later understood to be the owner. He inquired about our interest in drinks, but we declined since we had same prior to coming to the restaurant. He scowled and walked away. We finished and requested a check. The check was a surprise, showing an additional charge for the french fries even though we had been told that they could be substituted. We mentioned this to the waitress who then took up the matter with the owner . . . in the middle of the dining room. Although we weren't able to overhear the conversation, we were aware that he was quite loud and annoyed. She then came back and told us that he would make her pay for the mistake. We were disappointed to learn of that and further troubled by the crude manner in which he reprimanded her publicly. We paid the check in full, including the add-on for the fries, and asked the waitress to let the owner know that neither we nor our friends would be coming back. Truly disgusting behavior and certainly no way to train employees. Anyone wishing to frequent this unfortunate establishment should be prepared for the possibility of other crass behavior. There are far better, and more polite restaurants, in the area.

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