General Discussion 6


mark grossman | Jun 25, 2000 08:31 PM

you order a dish that is not prepared satisfactorily.the management refuses to offer a refund orexchange or even a free dessert. What do youdo in that situation?? I paid for the meal withmy credit card but immediately called AmericanExpress and told them I would not pay for thatpart of the bill with the charge for the dish. Is thereanother or better way to handle it?? It was aChinese restaurant that served a fish dishwith hoisin sauce instead of black bean sauce.The owner/chef/manager was an asshole about it.

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