Restaurants & Bars

Southern New England Massachusetts

20 Railroad Street-Great Barrington


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Restaurants & Bars 17

20 Railroad Street-Great Barrington

AikiLou | Aug 22, 2013 07:53 AM

Railroad Street has become an after the movie or casual go to place for friends and me. The by the glass wine selections and beer list offer something for everyone. The food is good and very reasonable priced. So, we were incredibly disappointed last night at managerial refusal to deal with a situation. There was a large party, including a toddler in a high hair who continued to scream at the top of his lungs. The adults ignored this kid, totally. A member of our party asked the manager to intervene and ask to parents to just walk the child outside. I was in the restaurant business for almost 30 years, and that is how we handled it, and, always as courteously and gently as we could. Nothing was done; then, our server told us: "there is nothing we can do about it." I responded that: "actually, there is; you could ask the parents very nicely to just walk the child until he calms down. On the way out, I DID ask the hostess to apprise the manager that I was going to post this.

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