So my Significant Cat and I were looking forward to a nice, rainy Yom Kippur when I made the decision to order take out from Solly's deli.
First, the "person" at Solly's couldn't figure out the word "bundt"; second, they seemed clueless as to several of the items we ordered. I guess that's not a surprise considering how overly huge the menu is at that place.
Anyway, the Cat goes to Solly's to pick up the order; she asks "Is everything I ordered here in this bag?" The "person" behind the counter breaks into a toothy, overconfident grin and says "Of course, we are professionals!"
So the Cat pays for the stuff and heads home.
That's when we discovered that not only did they forget to put our dessert into the bag, but they also forgot an entire entree. Yes, we were charged for two items that we didn't receive.
By this time it's raining bagels and pickles and I'll be darned if I'm sending the Cat back out into the squall.
So we call Solly's (now rechristened "Surly's") back, spend about an hour explaining what happened, all while eating the worst roast-beef sandwich we've ever had the misfortune of masticating/digesting. And the sweet/sour cabbage soup? No thanks, I don't drop acid anymore.
The "person" we spoke with took a solid hour to grasp the concept of client dissatisfaction; after repeated assurances that the evening "manager" would tell the day "manager" we'd be by tomorrow to collect our money for the items we paid for but didn't receive, we sulked and watched TV.
Another Yom Kippur down the drain.
Next day the Cat drops by Surly's and has a knock-down drag-out fight with the day "manager". After causing what can only be described as a "scene", the day "manager" grudgingly returned our cash refund, but only after wasting a half-hour trying to convince the Cat to accept a restaurant credit.
"As if we'd eat here again, growl!" said the Cat to the "manager".
I've lived in Sherman Oaks forever and I've never taken a shine to Surly's; the Yom Kippur Incident of 2007 has only cemented my distaste for this shoddily-operated delicatessen.
Next time, I'll make the drive to Canters, they have better Matso ball soup anyway.