Restaurants & Bars

Ontario (inc. Toronto)

The worst service I have ever had - Giovanna Trattoria on College street. Wow.

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The worst service I have ever had - Giovanna Trattoria on College street. Wow.

Everythingtarian | Sep 8, 2009 06:05 AM

After strolling for a bit on College, 5 of us ended up at the only place with availability on the patio, Giovanna Trattoria. After ordering, and waiting, I look around and see bread and oil and balsamic on all the tables but ours. I wonder to myself if those are orders placed by patrons, but some of them are still reading menus. So 20 minutes after ordering our meals (2 pizzas, 1 pasta, 1 risotto) I ask for some bread. This clown comes back with a basket of loaf ends, and no oil or vinegar. Its bad enough that we're being avoided, but this loaf end deal was pretty lousy. About 20 minutes later, Im just about ready to cancel the order when the risotto and pasta arrive. The risotto was salt-free and terrible, and the pasta was decent. Another 10 minutes pass and our pizza arrives. Its decent but in no way worth the aggravation or waiting. I should also mention that from about the time we sat down, an older fellow who worked there was screaming, quite audibly, at the staff. Also, there were 3 different people (including Mr. Yelly) manning the pizza oven in the span of 45 minutes.

This is unacceptable, especially for a joint thats 3/4 empty.

Before the 2nd pizza arrives, one of our party gets up and decides he has had enough. He cashes us out, leaves no tip, and we all leave. Our "waiter" runs out after us, asking what went wrong. Waiting an hour for food was enough, and we weren't about to waste any more time, but we explained that in order to earn a tip, you should check on customers at least once during an hour long visit.

This was bar-none the WORST experience I have had at a restaurant.

If you and some folks decide to dine on college and Giovanna Trattoria is the only place with seating, may I recommend eating rocks in a nearby park. It's way more satisfying.

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