A few months ago I joined a wine club with a producer that I really like but has limited availibility in our state. I signed on for the "all wines club" (red and white). A few weeks later, I received 4 bottles of red at $175 (fair price for the quality of the wine including shipping). A few weeks later, I was charged $325 and soon received 8 mixed bottles of white and red. I inquired and was told the first shipment was in error (should have been red and white) and I could return it for a refund. I decided to keep it in addition to the second delivery. About one month later, I was charged another $325 and received no wine. I contacted the winery via email and received a reply from the owner telling me the charge would be reversed. Nearly a month passed and I checked my account and noticed yet another charge of $325 ! I called the winery and was told by the owner that his wife had made an error. I have no reason to believe this is anything beyond a mix up and expect to be fully reimbursed but this has certainly lessened my view of this winery which is unfortunate as I have been a big fan and have turned many people on to their wines.
I view this as an opportunity by this winery to restblish my loyalty by doing the right thing and am interested in how others feel this should be handled. I will update any further significant developments (good or bad including the name of the winery) when I feel this has been resolved.