Warranty Experience With Cuisinart, Calphalon or All-Clad


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Warranty Experience With Cuisinart, Calphalon or All-Clad

pam85 | | Jan 22, 2013 10:50 AM

Hi - new here and looking for some insight. Currently we are overloaded in a small house, multiple sets and misc. pieces from my fiance and I. We have 5 fry pans and we use 1! Recently, in lieu of cleaning, I tossed our 4qt saute pan in the trash. It was a non-stick way past it's prime. We just got a 7.5 qt Lodge Dutch oven and have had 10" bare cast iron skillet. So I imagine tossing everything except the oven and skillet (even the stuff in storage I haven't mentioned).

We cook a meal almost every night, most nights even enough for lunch leftovers. We are very willing to spend up, but wondering if it's necessary. Another main concern is warranty and the company itself. Sometimes that premium price is worth it in the long run. So my choices are Cuisinart MultiClad Pro, Calphalon Tri-Ply or All-Clad.

I was pretty much set on the Cuisinart until I started reading a few bad reviews about their customer service. They have most of the pieces I want and at great prices...but if in 2 years a handle comes loose, will they even care? A few reviews mention defects or damage, but I can't be sure who is at fault with some. Within a month or so if I notice a pan isn't sitting properly or really is defective, the places I'm shopping at have awesome return policies and they can deal with the manufacturer. I have yet to handle MCP, so I want to order a trial piece to test quality, but I like the stainless lids over the glass of the Calphalon.

I've read up a lot on Calphalon Tri-Ply and it, like the Cuisinart has great reviews, a few mention defects, but I have yet to see Customer Service or warranty complaints. They also have the "stir-fry pan" that my fiance wants, but I don't see the use in such a specialty pan when we could get the 12" skillet which is a bit more universal for our cooking style.

On to All-Clad, performance is great, but how's the warranty? I've read some things where they have stood behind their products 100% and others that state they could give a damn.

For Cuisinart, if in 5 years a pan goes, they are cheap enough to replace..but I shouldn't have too (and I want my SS to match, so if they change things I'll be annoyed, but I'll get over it). Who has had experience in these areas with these brands? Is it misuse or are there significant defects that manufacturers are ignoring?