i went to luz last night for dinner, but ended up leaving because of poor service from waitstaff. When we arrived the bartender told us it would take about 15 minutes for a table so we got really drinks at the bar. A few moments later another couple comes in and a waitress tells them it would be just a few minutes for a table. And then another couple comes in and she tells them a table would be ready momentarily. She seats one couple who'd come in after us, never saying anything to us. I asked our bartender how much longer for a table and he says it should be soon. We weren't in a rush, but when people who arrive after us are seated before us, I get annoyed. I stopped the waitress and let her know that we'd been waiting longer than the other two couples for a table. I get a nod, she says OK and keeps walking. She returns and tell us they're cleaning a table, but no one comes over to let us know that our table is actually ready. So we sit and wait. We didn't want to be presumptious and sit at the table, and most restaurants let you know when you're table is ready. Meanwhile, someone comes in and sits at the recently cleaned table that was supposed to be ours. My husband and I decide that we're not going to eat there after all because we don't like the way we're being treated. After we paid the bar bill, i went over to the waitress and bartender and let them know that we were leaving because the service was poor. as i went back to my husband they offered us a free round of drinks and promised us the next table, but we declined.
Even though all the tables were full and it was friday night around 8:45, the waitstaff didn't seem rushed or frazzled. It appears there's poor communication between the bartender and the waitress over who handles the seating. We're going to go back and check out the food, we're just not sure when.
I can understand that type of service when i restaurant is packed to the gills, but not when a place is a full as it was last night.
We went down the street to Abistro (Carlton bet. myrtle and willoughby) and had a fantastic dinner.
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