When the location on East Beaver Creek closed, we were forced to drive to their Markham location for our Vietnamese fix. So we were quite pleased when we saw that they were going to re-open in Richmond Hill, at the corner of Major Mac and Bayview.
We went in tonight - their first night of real business (they had a private party yesterday), and sad to say, they were not quite ready for prime time. Let's start off with the good parts:
First, the room is quite attractive, but small - only 13 tables. Every table was full when we arrived, and we had to wait about 10 minutes for a seat. Although things did slow down after a while, the room was still more than half full when we left.
The menu is pretty much the same as at the old location: a number of different pho, and platters that mix grilled shrimp, beef, chicken, and pork in various combinations. We ordered a couple of plates of spring rolls, a beef and chicken combo, a shrimp and BBQ pork combo, and the centre vietnamese noodle soup. Then we waited... and waited... and waited.
The two waitresses were run off their feet, even in that small a room. It took over 40 minutes before we received our spring rolls - spring rolls! What was really galling was that two tables that were seated after us got their food before we had anything to eat. Then, after waiting more than 30 minutes, our waitress came by and told us that two of the dishes we ordered were out. I offered to go to the nearby Dominion; she was not amused. (I also noted that their lobster/fish tank was completely empty when we came in.) We finally told her "Please just bring us some food".
The spring rolls were not as crisp as they usually are; I wonder if this was harried cooks. The centre vietnamese soup was OK, but not quite as spicy as it normally is. We finally got shrimp, chicken, and pork chop on noodles and rice; they were fine, but it took over an hour to get them on the table. Our waitress looked like she was ready to snap, so we took it easy on her.
Bottom line: they need a few more days (weeks?) to shake out the bugs. We'll probably try them out in November and see if they have improved.