Almost every print review of, and casual comment on, Chez Nous alludes to its unpretentious nature. Is this supposed to mean "no one cares if you wear flip flops," or "they don't make you pronounce anything in French"? I went by the restaurant for dinner one recent night, at which time our party was treated to so many rookie mistakes on the part of the incompetent, young serving team, pre-order, that we walked out. Management did not care—in a French accent. This counts as pretentious in my book.
I must say, I'm disinclined to hurry back just to try steak frites that may or may not be good; pâté that could be popular more for its relative rarity on local menus than for its quality; and a salad Lyonnaise that the kitchen has to be persuaded to top with lardons.
So, I ask you 'hounds who often dine there and regularly recommend this place (like sambamaster and tom in austin, among others): What's going on over there? Will the chow itself make up for this much attitude? Or has this never happened to you?
FYI: I'm going to treat as mere damage control any and all one-off posts by "new chowhounds” who assure me—and everyone reading—that they are always treated like royalty by the kind, attentive, professional staff.