I know it's restaurant week, and I know that maybe the complete lack of any recommendations on this board should have told me something, but really, it was so bad that I started laughing from sheer frustration while waiting for our entrees. We decided on True based on the menu. I asked my boyfriend (who is a strangely picky eater) to look at the menu's on citypeek.com and pick one for restaurant week so we could go out for an early valentines dinner for relatively cheap. And True is the only one he picked out that had open tables at a time that worked for us. (which again maybe should have told me something, but after 7 on a thursday is not exactly peak) So off we went.
Our reservation at 7:30...we weren't seated until 8:00 and our order wasn't taken until 8:30.
Now, there was only one server working, but it is a small room with something like 9 tables, so while she was rushed, that's just ridiculous. And then the wait on the starter (lobster bisque - good, a little sweet; clams - disgustingly oversalted, overcooked, and smelling strangely of cat food) was about another 30 minutes and then about another 30 minutes after we finished our starters and the plates were cleared our entrees finally came out. They were ok...I had the chicken which had pleasantly crispy skin, but dry meat and a strangely tasteless "maderia black truffle reduction" and overcooked risotto and he had the filet/crabcake duo, good crabcake, Ok filet. They didn't ask my BF how he wanted the fillet cooked; luckily their and his default is both to med. rare, so no issues there. So the cut itself was good, but the sauce on top was again strangely tasteless. At this point it is coming up on 10:00 and we're just tired of waiting, so when the waitress finally reappears to take our dessert orders we just ask for dessert to go and the check. Somehow it still takes her 25 minutes to get two orders of truffles (the only dessert available to go at that point. They were out of cheesecake) into boxes and get us our check. And during the entire LOOOOOONG process of moving through this meal, she never once stopped by to check on us. We saw her when she took our dinner order, when she brought our starters and entrees (and she couldn't remember who had ordered what) and when she took our desert order and brough us the check.
So a 3 hour mediocre dinner with the most miserable service I have ever experienced. Our infrequent sightings of the waitress and incredible waits for food led me to one theory...perhaps she was both serving and cooking? In which case she was doing an amazing job and I applaud her. Otherwise, they need to seriously think about how they are running this place. Understanding that during RW it is in their best intrest to pare down staff and induce drinking in their patrons...this was still painfully unpleasant. And looking around the dining room I didn't see a single table that wasn't clearly thinking the exact same thing.
And in case you were wondeirng, I looked around when we left for the maitre'd or manager or somebody to complain to...no sign of them. We had to get our own coats from the coat room. So all in all...a total bust and even allowing for the standard issues of RW, I can't imagine that this place could ever be worth going to.