Went for a restaurant week dinner on a Wednesday night. We were promptly seated for our 6:45 reservation. Were handed the regular menus. When we asked for the restaurant week menu, there was a huge frown from our waiter.
After ordering, the appetizers came out rather quickly, and the portions were so small it was as joke. I ordered the grilled octopus, and there were three minuscule pieces on the plate with a large potato. It was like it was a leftover of someone else's order.
We ordered an additional on menu pasta dish, which took over an hour to come out. When it finally did, it was over cooked, mushy, and not very hot. At this point, we were starving so we ate it.
Now the fun began. After another hour, the waiter came by to tell us our mains would be out in "6 to 7 minutes". While we were waiting, we noticed a bunch of tables complaining to management about where their food was. We watched as two tables got up and left. We watch managers scurry from table to table. It was horrible.
Almost two hours after we sat down for dinner, our main courses were finally served. They came out hot, except, one of our diners (we were four people), ordered the truffle pizza without mushrooms, and of course the pie came with mushrooms; as did the second one. They got it right on the third try.
At the two and a half hour mark, (9:15), dessert had not come, but I had a two hour commute and was the host, and went to pay the bill. The manager basically did nothing but tell me to call him personally next time I came back. Was he kidding? With all the wonderful restaurants in NY, why would I ever go back there. By the way dessert came for my guests at 9:30.
One more note: I sent an email to Il Mulino Corporate the next day to tell them about this fiasco. Needless to say, in the words of Phil Collins: No Reply At All.