Restaurants & Bars

Greater Boston Area

Top of Hub Tops in Nothing But Mismanagement


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Restaurants & Bars Greater Boston Area

Top of Hub Tops in Nothing But Mismanagement

parkerjh | | Jun 15, 2008 11:40 AM

It is baffling to me how poorly run this restaurant is for the prices it charges. I can't even begin to recount the ineptitude of not only the service staff, but specifically management from my last two visits. If it wasn't for a $50 gift card that they gave to people who got suckered into overpaying for the poorly produced Mother's Day Brunch, I'd have never gone back at all. Nevertheless, went to a show last night and figured a few appetizers, a light meal and a drink would be a nice way to end the night.

Soup was served cold. Informed waiter that although delicious (it actually was), that it needed to be heated. He was disgruntled to have to do this. Soup came back again- just as cold.

Salad was served filled with olives as the main ingredient yet the menu made no mention of that item. After pulling a Houdini act, server finally showed up at a point that it was too late to have the salad remade. When pointed out that the salad was chock full of olives, he said that I should have mentioned it earlier and it would have been replaced. Gee thanks for putting the blame on me Bucky.

After several more service gaffes and food quality issues, we decided dessert was not happening and asked to speak to a manager.

The manager never showed up. Upon check presentation, server made nasty remarks and my wife decided he deserved no tip. Upon seeing his gratuity, server again got obnoxious. I immediately went to the host stand and asked for a manager. (Hostess was gracious) It took over ten minutes for manager to creep out from behind his curtain. (Nice way to run a restaurant- from the back of the house). This roughly 22 year old junior manager was not equipped to manage his way out of a paper bag. I explained my disgust in the food, service, and overall experience. His best response was that he had already taken the soup off the check (that was cold....twice). Wow! Incredibly gracious hospitality- imagine doing all of that for me. I pointed out again, the multiple instances of poor service and bad food and he just blankly stared at me trying to figure out why I was not pleased with the soup compensation. He told me that's all he could do- he had already talked to the chef. Giving up, and knowing that nothing was going to be done, I left knowing that I would never, ever return again.

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