I went there recently for a lunch outing with my co-workers. Despite all the hype, I really wasn't too impressed. First of all, I'm not a restaurant snob and I'm happy to sit down and munch at any hole-in-the-wall joint. However, this place is seriously filthy. There are stains in every place imaginable, and the decor looks straight out of the Salvation Army. Not only that, but the area we were seated in smelled strongly of a mixture of body odor and rotting food, possibly coming from the stain-ridden curtains. The waitress was alright in general, but pretty apathetic and the snot pouring from her nose wasn't too appetizing. Another group of people were seated directly behind us a few minutes after we came in, and they were being seriously loud and obnoxious - not that that's the restaurant's fault but I don't quite understand why we couldn't have been given a little more space when the rest of the place was totally empty.
So, now we get to the food. We ordered the fried potatoe slices as an appetizer and I have to say, they were pretty delectable. The potatoes were cut in thin round slices, thicker than a chip but thinner than a fry. They came with a great dipping sauce too, sort of horse-raddish based. As for the entrees, my friend tried to order the fried chicken that was posted on a whiteboard as the daily lunch special but was told that they were out. I work in the food industry too and I understand that it happens sometimes, but this was at 12:00pm and I felt they should've either been better prepared and/or at least taken the special off the board as soon as they ran out. She ordered pork chops instead and rated her meal as average. I ordered the famed chicken fried steak and really wasn't that impressed. The meat was kind of greasy, and the breading was scarce and soggy - not crisp and flavorful. I usually don't expect the meat itself to be all that flavorful, as the gravy usually makes the whole meal for me. Not this time - the gravy was completely flavorless as well, not to mention there was hardly any of it. In fact, the whole meal was pretty tiny. I'm only 5'2" and 105 lbs, so it doesn't take much to fill me up but I left here feeling hungry. The steak was smaller than even the average grocery store steak, and the side serving of mashed potatoes was maybe a little over a quarter cup. Now for dessert. At first, my friends tried to order the banana pudding, which is a fixture on the menu, but was told that they were out of that as well. So they opted to try the cobbler and the pie, though I don't remember what variation of fruit they contained. My friends said the desserts were so-so, kind of stale and super microwaved. Not to mention I could clearly see the snotty waitress go directly from our table and into the kitchen, then scoop the desserts out of a pan without washing her hands which really grossed me out.
All in all, I would never consider going back there. It was my first time, and maybe it was an off day for them - but in my opinion, there's no excuse for being that off. I really wish I could've had a rave review experience like so many people here seem to have had, but this just didn't do it for me.