I went to a deli for lunch today with a friend. They messed up my order so I sent it back. The replacement was also wrong but I ate 1/2 of it but before I opened the remaining half. I was surprised to see it also had onions, which I don't like or want. I knew the taste was off in the half I ate but I didn't realize what it was. The waitress saw me and came over and I showed her that it was wrong again plus it had onions. She apologized and promptly brought me the correct sandwich (which i could only eat half of). She profusely appologized and said the sandwich was on the house (plus my coke wasn't billed). The waitress actually thanked me for being so nice about it all!!
The bill for both of us with tax would have been just under $25.00 (with tax). My friend left his portion plus a tip, and I left a tip. Combined our tip was $5.00, which is at least 20% what the bill would have been.
I'm wondering if I should have left more? After all, I did get a good lunch (eventually) and it only cost me few dollars. The waitress was very good and handled this all professionally. I just somehow feel I shorted her.