I get this from the grocery store frozen :Real New York Pizza Dough Inc.'s Brooklyn Pizza Dough.
The issue is in the defrosting. It always forms a hard crust. I have tried on the counter, in the frig. i cover it in olive oil, I cover is OO and saran wrap (both just the bowl and wrapping the entire dough ball).
It always forms a hard crust on at least one side. This greatly affects the ability to form and stretch it when the times comes.
I tried emailing the company and never got a response. Any suggestions as to what I am doing wrong, or what I should be doing?