I went to the new Terroni location on Adelaide for lunch today with some colleagues. I had called about 2 weeks ago for a reservation, and the girl who answered the phone told me that they were not taking reservations for lunches during the holidays. She advised me to come shortly before noon, and it wouldn't be a problem getting a table.
We decided to try this (instead of making a reservation for the Victoria location), since we were excited to see the spot. We left work shortly at 11:30, and got to the restaurant at 11:55. There was one group in front of us at the hostess area, who were being informed that there was a 25-30 minute wait. They decided to leave. We approached and were also given the 25-30 minute wait time. I told the waitress that I had called, and that they said they weren't taking reservations. She said this was true. Then I asked her why she had a reservation chart in front of her, and why the restaurant was a quarter full at this time and wouldn't seat us. She said those reservations on the chart were taken a loooong time ago (didn't think this place had been open 'loooong') and that they wanted to honour them. I think this was probably C-R-A-P, and that they take reservations for select people/groups. Because it was a work 'holiday' lunch we decided to wait at the bar. One hour and five minutes after that we got a table. We got 4 pizzas, 2 litre jugs of wine, two desserts, and ate quickly and left. Yes, I still love the food, but was disappointed with the hostesses, and their ridiculously inaccurate wait-time estimates. We would not have stayed if we knew we were going to be waiting over an hour, but once you get to that 30 minute mark that they estimated, you keep thinking it's only going to be a few more minutes.... maybe just 5 more... any minute now... :)
The space is very open and large, and I really like the distressed wood tables, but thought the booths were kind of an eyesore and uncomfortable (not much room if you have a gut). The washrooms (actually all of downstairs) is a bit odd - and let me tell you now that water squirts out of lion's heads into the sinks.
57 Adelaide St E, Toronto, ON M5C1K6, CA