I have to say that after my experience tonight at the Birdsall House, I'm not going back either. (and I really wanted to like this place, too). While the food was actually very good, the service and the management need to take some lessons on professionalism in the restaurant business. I brought four friends to this place, because I read about their recent opening, and the menu sounded inventive and yummy, and the prices weren't bad either.
Three of my party ordered the Hemlock Hill Burger, and when the server asked if they wanted fries with that, one said, no, what other sides do you offer == she mentioned the salad, and a polenta dish (possibly others, but am not sure). One took the salad the other the polenta. Others ordered the Risotto and the bbq pork belly w/pancakes & maple syrup (yum!).
We ate our dinner and enjoyed it all -- very tasty food. We asked for the bill, and when it arrived, we found that were charged extra for the "sides." So we asked the server to explain -- and she just said she'd get the manager. Well the manager heard our complaint and rather than say oh there's been a misunderstanding, the server should have indicated that the sides were extra, he just said, well, they were on the menu as extra... but then he turned and said in a very huffy manner -- "you want these taken off the bill, I"ll do it." Then he came back and yelled, "here's the bill, with the sides removed, please pay it now, and don't ever come back." He *slammed* the mini clipboard with the bill onto the table and strode away. O. M. G. We were dumbfounded. We did nothing to deserve to be yelled at (and especially at a NEW restaurant who is trying to build up its clientele!) He did come back and apologize, but the damage was done. I went there because I heard about the place and the yummy food and wanted to bring my dining club there -- so I checked it out first.. Good thing I did.. as I would never go there again and would never risk bringing my group to experience what had happened there.
SO.. my recommendation: go there if you want some great food, but beware of nasty (!) management and service that is taking this as a lark, not a real job...
Updated 3 months ago | 4
Updated 2 years ago | 3
Updated 8 months ago | 6
Updated 1 year ago | 2
Updated 1 year ago | 7