Nice room, tasty food if you like this kind of food (very fresh scones, smoked salmon, chicken salad, asparagus/lettuce sandwiches, goat cheese tarts, and "petit fours" which were actually squares and mini Red Velvet cupcakes rather than Petit Fours- tastier than the similar offering I was served at the King Eddy's tea during the summer), surprisingly poor service.
I was surprised how amateurish and rude the service was. The server kept asking us what type of tea we would like to drink, when only 3 of the 5 people in our party had arrived. After the 3rd time he approached our table, we ordered our tea. Then our friends arrived, and ordered their tea. The scone/sandwich/sweet tower arrived, and we started to eat. When most of us had finished the scones, the server brought small bowls of strawberries and whipped cream. I thought the strawberries and cream are usually served with the scones, not as a fruit cup after the scones. Hot water was brought to refill the tea pots exactly one time.
At roughly 2:40 pm, another server (not our original server), plunked our bill down on the table. Then returned with two plastic take-out containers for our remaining sweets, sandwiches and scones. Which I thought was just plain tacky.
We paid up, and were just getting up to leave, when a server told us they needed our table, and that we should leave. Not sure what he thought we were planning to do, after paying. The next seating was at 3, and I guess the staff was worried that they could not clean and set a table in a 15 minute window.
I did find it amusing that the Windsor Arms, similar to any good Chinese buffet, has different rates for tea, depending on whether you have tea Mon-Fri, Sat or during a "Holiday". As soon as I heard the Christmas songs playing in the background, and looked across the room and saw the lit electric Menorah in the Windsor Arms lobby, I wondered if we were going to get charged the "Holiday" rate today, but luckily, we were just charged the Saturday rate. Our tea came to $48 pp, including tax and tip.
While the food was tastier at the Windsor Arms, the service was better at the King Eddy. Never thought I'd be able to say that the service at Crown Princess (or even Rol San) is more courteous and attentive than the service at the Windsor Arms.
Note to self to lower my expectations whenever I visit a Toronto restaurant I haven't visited before, so I'm less likely to be annoyed when I leave.
323 Spadina Ave, Toronto, ON M5T2E9, CA
18 St Thomas St, Toronto, ON M5S, CA
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