Hi everyone. Since I have recently booked Jean Georges, I read over the tasting menus online, excited for our anniversary celebration.
My boyfriend hates the taste of caviar (no matter how many times or how many varieties i have fed to him) and I called to make sure there would be able to be a substitution. In both tasting menus, it is in the first course.
The woman on the phone quite bluntly stated that unless there is an allergy, this is against their policy and it would be difficult to do so. I emphasized to her that both tasting menus offer caviar in the first course and my boyfriend just doesn't eat it. So she put me on hold for 7 minutes and returned saying that "probably" the kitchen could make a substitution (but reminded me once again that this is against policy). Then I asked if we could add a dish to our tasting menu. I'd like to try the foie gras brulee. She told me that this was also against policy and that depending on the manager that night, I may or may not be allowed to do this.
I could order a la carte, but getting 7 courses a la carte is significantly more expensive than the tasting menu option.
I understand that tasting menus are carefully structured and thoughtfully prepared. And that adding and subtracting dishes may disrupt the rhythm of the kitchen...But I've been to many fine dining restaurants in my life in many countries, and have never received such attitude about replacing one item or adding a supplement.
I've read about the willingness of places like EMP to cater specifically to the tastes of customers in the gourmand menu, so this kind of attitude from Jean George annoys me...
I was very polite and patient on the phone- For a restaurant of this caliber, I would expect for her to have been equally friendly.
Am I overreacting?