i LOVE good customer service. infact, i have this opinion that is requires absolutely nothing to give the bare minimum, so to give bad service actually requires effort, and i won't reward it. good service also requires an effort, and i appluad and reward that. (and i was a waitress through college)
we order from streets of NY all the time (2nd street and camelback) because they deliver. no, its not the best italian (infact, its barely italian) and we never order pizza, but their pasta dinners are worthwhile, cheap and fast.
we ordered last night, and by the time my other half arrived home, we discovered his dinner was the wrong order. no big deal, i made him something else.
this morning i called, just to let them know since we assumed someone else had gotten ours, and we got the manager, mario. what followed was like a practice in exactly what a restuarant manager SHOULD do.
he apologized, was kind, funny, and not only said he hoped we'd eaten it anyways, but that he was immediately applying a credit for not one, but two dinners, and was so nice that we ended up chatting for a minute or two.
that's the sort of stuff that counts. and you know what? not that i wouldn't have been back anyways, nor did i really care about the credit, but that immediately makes me more likely to go there and to recommend it to others. (specially since its not like there are too many places around here with great pasta dinners and delivery).
we talk about food on here a lot, but to me, i wouldn't tolerate bad service even if they were serving manna. i love to hear about good service, and i hate to say it, it makes me a little more tolerant of the food...