Ok, so i'm still reeling a bit from what i witnessed at WFM this afternoon, and i'd love to get input and opinions from my fellow CHers.
i went to throw away a tissue as i was waiting to check out, and a man was blocking my access to the trash receptacle. i said excuse me a couple of times, but he didn't budge or move his cart out of the way, so i reached around him...at which point i realized he was busy filling his shopping bags with all the disposable plates, cups and utensils the store provides for people who eat in the café area. not just a few of each item, he was taking STACKS of plates & cups, and handfuls of utensils. i stood next to him and stared for a minute, but he was still ignoring me, so i walked back over to the checkout line to begin bagging my groceries.
i pointed out the situation to three different store employees - the cashiers in my lane and the next checkout lane, and another employee who happened to be walking by. the cashier in the other lane started watching him in disbelief, but said nothing, the cashier who was checking my groceries kept his back turned and ignored the situation, and the other employee shrugged, and walked away to do a price check for someone. i asked if anyone was going to do something about it, and my query fell on deaf ears, so i continued to watch him as he cleared out the ENTIRE stash, and wheeled his cart right out of the store.
i was tempted to say something to him myself, but to be perfectly honest i got a really bad vibe from the guy and wouldn't have felt safe doing so. instead, i stopped by Customer Service on my way out, intending to talk to a manger about the situation. the employee who had walked away earlier was standing there, so i asked him why he hadn't done or said anything about it. his response? "He doesn't care. I've said something in the past but he just ignored me and walked away."
i'm sorry, WHAT???? this guy does this on a regular basis, you KNOW about it, and you continue to turn a blind eye? he's STEALING, plain and simple. i tried to explain this to the employee, and he said "We can't really do anything about it." i asked what the purpose was of having Security personnel if they didn't stop people from stealing, and he just shrugged. i suggested that the least they could do was ban the guy from the store, and all he said was "Sorry, i don't know what to tell you."
i tried to explain to him that when the store lets people like that get away with such behavior, they're essentially *condoning* it, and that the people who end up suffering for it are those of us who shop there, because as the store needs to continually re-stock those supplies, the cost of doing so eventually makes its way to increases in the prices WE pay. he SO wasn't getting it. i was really pissed about the situation, but clearly i wasn't going to get anywhere with it, so i gave up, wished him a Happy Holiday, and left.
i'm really curious to hear what you all think of the situation, and how you might have handled it...?