Went on a recent Sunday and had a bad experience. Grossly undercooked branzino and my side of spinach never brought to the table. Waitress nowhere to be found to check on how things were. When I brought the situation to the managers attention, she agreed things were not as they should have been (almost reluctantly, though) and asked ME what I wanted her to do about it. She must have reamed the chef because he stormed out of the kitchen, looked at the cold fish, and bolted out the side door - slamming the door really loud and hard. At that point, I'd had enough and left. I think the staff get burned out by the volume at the seemingly all day brunch. There's always lines out the door. Still, no excuse.
p.s. didn't pay for the fish or the non-existent spinach. That was it. Really didn't feel like they cared too much to make any other amends whether it even be a glass of wine or another dish or desert - or something.