We went to the City Diner on S. Grand tonight for the first time - four adults and my 21 month old daughter. We got there at 6 and only a few tables were occupied.
Now, let me say up front that my expectations were diner-level. I'm originally from Jersey. I expect sullen service and mediocre food of a certain class. I'm fine with these things. I am not fine with:
1. appalling, horribly slow service. 40 minutes to get our food, which wasn't very warm when it came out. Clearly something had happened with one of the five orders and rather than come out and explain that and offer what food *was* hot, they left the whole order under the heat lamps. waitress was absent most of the meal - we eventually had to ask the manager where our food was. waitress never offered drink refills or brought requested extra items (napkins and butter).
2. runny middle in my omelet (which I'm guessing was the order that was made wrong, since it came out underdone) and hash browns instead of the requested french fries.
3. Steak in husband's country fried steak so gristly and tough that it was inedible. Now, if it's a piece of meat my husband can't eat, then you know it was the toughest piece of steak that ever came off a cow.
4. Giant piece of fat in the middle of father-in-law's mashed potatoes. No, it wasn't a potato or butter. Yes, we tried it.
Between my husband's disgusting dish (we did complain; it was removed from the bill without argument and with apology), my underdone omelet, and the slowest, least attentive service known to mankind, we will never go back. Again: didn't have high expectations, but I also didn't expect it to completely suck. It's the first bad dining experience we've had since we moved here, and boy, it was a BAD one.