Last week, I was at a highly rated restaurant in San Francisco. An elderly woman asked the wine steward if they had white zinfandel.
In a snobbish tone, he said no, they don't have it on the list, but there were French and German whites that he could suggest. He then brought her tastes of a reisling and a chenin blanc, which she refused, and then ordered a mixed drink. Then she said to her husband quietly: "I just want a smooth, simple, fruity glass of wine...that reisling tasted a bit like oil!"
When I got up to go the the restroom later that night, I ran into the wine steward. I asked him about the white zin incident, to which he responded: "No doubt, white zin would sell well here, but I would rather be caught dead than to walk through my dining room and seeing Beringer White Zin all over the place. I don't want to work in that kind of restaurant. To which I said:
"So you want to work in a restaurant where there is a possibility that your guests aren't getting what they want because of YOUR preferences?"
He replied: "It's not just my preferences. It's my reputation. The wine industry is really close. Word will get out if I put white zin on my list. That is seen as a negative when I look for my next job."
To that response, I let out a painful laugh. Because I realized that this "Sommelier Snobbery" is the standard. And that there are probably tons of guests at the nicest restaurants around the world who are doing the same thing.
Aren't restaruants in the hospitality industry, after all?