This is an experience that my friend had there last weekend at Silk City....Went in for Sunday brunch...he ordered an omelet with bacon and cheese. The server took the order and the came back two minutes later and said that the kitchen would not make the bacon and cheese omelet because it wasn't on the menu. My friend was stunned and the server seemed suprised also. My friend got up and left and told me because of that ridculous experience he would not ever return to silk city....
Now, I'm sure if Mr. Bee or Chef Peter Dunmire had been there and heard this they would have fixed this problem...but their staff both FOH and BOH don't seem to grasp the concept of hospitality.
I mean, c'mon a a bacon and cheese omelet....it's still a diner.....what was the kitchen thinking and how did the server not go to a manager and tell them this was a guest request.
just felt compared to share this story....hope it's the exception to Silk City's guest experience...as it should be.
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