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Washington DC & Baltimore Baltimore

Service in Baltimore: Get your act together!

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Service in Baltimore: Get your act together!

kukubura | Nov 4, 2011 07:24 AM

The other night we decided to try dinner at Vino Rosina. We're pretty hesitant to go out anymore because it's such a crap shoot but we felt emboldened because of a universally great experience at Hamilton Tavern the previous week.

We were seated in the empty dining room by the host, who then promptly disappeared. Two servers passed by numerous times (and the open kitchen staff clearly saw us sitting there waiting) and we tried to get their attention but 5, 10, 15 minutes passed. Considering we were ready to drop a bunch of money we didn't feel like hooting and hollering to be acknowledged so we just got up and left.

Feeling deflated, the amount of money we were willing to spend on dinner plummeted so we decided to sit in the bar area at Chazz and get small plates and cocktails. The bartender immediately noticed us and came over to take our order. We ordered two cocktails (a fall martini and something like plum soda) and a couple of small plates. A few minutes later she came over with two fall martinis. We asked if that was two different drinks and she said that we ordered two fall martinis and two "club sodas." I can understand how plum soda might sound like club soda over the loud (mood-killing) rock music and even louder bar patrons, but what I don't understand is what happened next: My wife said, politely, "No, we ordered x & y" and the bartender looked flat at her and said "That's not what you said!" We were stunned. Then she looked at me and said "That's not what she said, RIGHT?!?" I was like "uhhh...."

Anyway, she rolled her eyes and huffily got the other drink, brought out the food, etc, but the night was dead. When she brought out the bill it only had the food on it, so we figured she was comping the drinks, which made us feel bad. I went to tell her that she didn't need to do that and that we would happily pay for what we ordered, but by then she was telling my wife that she had just "forgotten" to add the drinks to the bill and already had a corrected bill with all the items on it.

Come on Baltimore! Get it together! It's not like you can get by on your charm! Cash is tight and people don't want to go out and spend money just to be made to feel insignificant by the restaurant staff. I mean, that's two restaurants off our list of places to spend our money. The list is dwindling!

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