Bought a Gilt City deal- 5 course chef's tasting dinner with wine at the chef's table.
We bought the same thing last year, and the chef's were totally engaged with us, brought us so many different things to try- actually took pride in what they served us. So we decided to buy it again.
This time, the experience was as close to horrible and this restaurant should be embarrassed. There were two tables in the kitchen. One literally on top of each other. We were warmly greeted by the chef who said he was going to make us an "amazing meal". Well, I guess he was too busy the rest of the night, because a: we never saw him again, b: dinner was fair at best.
Our server, Raphael, had a major cold or some other disease- he was coughing as he was serving, in between checking his phone. At one point wary in the dinner he said something to my wife like, " oh, you think you're important because you're at the chef's table, well it's booked all the time, and you're just not"!! Are you kidding me? He then started yelling at the bus boys, and the wine steward who also was taking care of us. I called the manager over and he basically told Raphael not to serve us anymore- Unfortunately for the rest of the people he served, I'm sure his attitude or his health didn't change at all.
The salumi starter was fine, followed by chef Matteo''s signature Raviolio with egg which was wonderful. What followed was a joke. He sent out a piece of fish, which was put down in front of us without description. It was uneatable- smelled like, and tasted way too fishy. When the server saw we didn't eat it, they took it away, and brought us a plain pasta pomodoro which was fine. Next up, along with the comment, oh this is not on the tasting menu, was what looked like a short rib with some gnocchi. Well the gnocchi was good. Dessert of tiramisu followed which was fine. And then we sat. No offer of coffee, no offer of anything. Finally I found a captain in the dining room to get me a check. On the check was the full price of the tasting menu, of $145 per person!! And a suggested tip of $60 for the two of us.
All I can say is, this is a beautiful restaurant with an excellent chef. It looks like they are woefully understaffed, probably because of the way they treat the staff and this causes much havoc. We were also supposed to receive a visit from Marissa and or Tony May plus a gift card for wine- Neither of which happened.
All in all, a bad night in a New York restaurant that just doesn't seem to care anymore. What a waste of money!!