Restaurants & Bars

Los Angeles Area

Rocca - dissenting opinion


Restaurants & Bars 6

Rocca - dissenting opinion

Megan | May 10, 2004 04:11 PM

I saw in another thread that Rocca was highly recommended. In response to earlier accolades, I went to Rocca w/ my SO about 2 mos. ago.

When we arrived, our table was not ready, which was not a big deal b/c we didn't wait a long time. Another party - a group of 4 - arrived around the same time and were seated about a minute or 2 before us. What a difference a minute made.

As we sat--ravenous--looking over the menu for 20-25 minutes without anyone coming over, we saw the other table on the opposite side of the room get about 3 visits from their waitress (they ordered their food, got their wine, etc.) We were saying to each other how our waitress must be terrible and nothing like that attentive one over there, when, after finally flagging down someone (the water guy), we were told that the "attentive waitress" and the "ignore-her-table waitress" were in fact one and the same.

We decided to leave after 5 or so more minutes had passed (we asked the water guy to go get her), but just as we were about to, she appeared. She apologized for the long wait, telling us that she had to open TWO BOTTLES OF WINE - said w/ great emphasis - and so was really tied up. I knew we should have run for the hills, but we decided to keep going. We ordered 2 starters, 2 pastas and one meat dish (lamb, I believe). We asked for wine assistance given if I remember correctly the list is mostly Italian (just like at Angelini - though I was steered to several good wines there). Our server seemed to talk down to us right away, and had the most obnoxious, pretentious accent when she pronounced "Merlot" and "Cabernet". Must be heard to be appreciated. Honestly, it was so off-putting (she was American, btw). She didn't seem to be listening to what we wanted and kept suggesting bottles that were $60 and up (we'd asked for $40 range), so the wine ordering was a struggle. After she brought some wines Rocca has by the glass to taste, we finally picked one that was fine, though it was more out of resignation than b/c we had found something we really liked.

On to the food. After a long while passed, we got one of our apps. I commented to my SO that it seemed strange the other app did not come w/ it. He said maybe they served one at a time. After we were done, and a good amt of time passed, 2 pastas appeared. We asked for our waitress. She didn't know what was wrong. We explained we never got 1 of our apps, and she apologized and offered to put the order in then. We said just forget it at that point. I took a bite of my pasta and it was not what I expected. Once again, we waited to get her attention. I asked her what was in front of me. Turns out they gave me the wrong pasta. She came back 15 or so min. later w/ the right one and told us we could keep the wrong one - but said it like that was a way of making up the mistake to us. We laughed about how bad this place seemed to be (or at least our server).

We then got the lamb -the entire restaurant was pretty much empty at that pt except for 1 table. IT was good, but did not knock me out.

My SO thought the mgmt would give us something complimentary (since that is what usually happens) to make up for all the errors, so he ordered a dessert. Nope - nothing taken off the bill. However, our server made sure to tell us we were not charged for the app we never got. Woopee.

We figured our server never told her mgr what happened w/ the unacceptable initial delay and 2 mistakes w/ the food. And b/c the entire place was empty and we just never wanted to see this place again, we didn't ask for the mgr and let the tip reflect the service.

In retrospect, I kind of wish we had asked for the mgr, which I usually do if something like that happens. However, I was so annoyed that the effort of speaking to someone about it didn't seem worth it. I'm glad others have had better experiences and I'm not discounting those, but I won't be going back.

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