My wife & I have been dining at the River Cafe for several years now & it`s always been very good, sometimes exceptional.
A few years ago we were celebrating a family birthday & all the dinners were great excluding mine. We sent them a little constructive feedback email & they responded with a $1oo certificate for dinner.. A month ago we had family visiting & took them out for lunch on a beautiful afternnon on the patio. Again, all the entree`s were excellent except for one entree which arrived at the table almost cold(a hanger steak). Obviously, it had been plated well ahead of the others. Our daughter didn`t want to mentioned it but I insisted & finally tracked down a server(not ours who was nowhere to be seen) This young man attended to the issue in a very professional manner & apologized. Our server came to the table & told us that "they are throwing the steak back on the grill & she would grab it when it was ready!". Maybe I`m just getting old but that sort of language is more suited to a pub environment.
I have sent two emails to the River Cafe & have yet to receive any response. I`m not looking for another dinner certificate but some ackowledgement that our River Cafe experience was less than one has come to expect..
We usually have dinner/lunch every six weeks but I`m begiining to think we should explore other dining options in the city. We have friends visiting from out of town soon & we wanted to take them some place special for dinner tho` I`m reconsidering River Cafe..