After my dining experience at Nana tonight, I think that I will not be doing restaurant week in the future. Nana is one of my favorite, if not my favorite, restaurant in Dallas. For that reason, I shouldn't have tried it during restaurant week. The food was still fairly good but the service left much to be desired. I think the service suffered b/c this was one of the first times I have ever seen the expansive dining room full. We were sat off in the corner and felt like second class citizens for most of the night.
I think I know a few things about wine and often ask for the help off the sommelier to help with my wine choices. Tonight, the sommelier (or at least the one person that knew anything about wine) was a server at another set of table, so he wasn't available to offer assistance to any other tables. Upon receiving the wine list, I asked to speak to the somm. as my wife has better things to do than watch me peruse through the countless bottles on the list. There was a great deal of hesitation from our server who instead offered to try and help us. As is usually the case, our server had little familiarity with the wine list. The restaurant manager finally came over as we were polishing off our first course to tell us that the sommelier was serving tables tonight and was too busy to help us. He offered to help, but he, too, knew little about the list. I asked him about two choices that I was interested in. He said he would ask the sommelier about the bottles and get back to us. Several minutes passed, and instead of providing us the somm's recommendations, brought out a bottle (of course, the more expensive of the 2 choices) that he said the sommelier thought was the better choice. By this time, our second course was being served and I figured I had better take whatever bottle I could get at this point.
Throughout our meal, no server ever came by to ask about our meal or refilled our wine, much less our water. While I still enjoyed the food, I left unsatisfied with the whole experience and about $200 all said and done. To top the whole experience off, we were charged an automatic 20% gratuity for 2 people. Based on our service, there is no way I would have tipped 20%
From now on, if I ever do restaurant week again, it will be to try a restaurant that I have no interest in trying otherwise.
Updated 1 year ago | 2
Updated 2 years ago | 17
Updated 2 years ago | 4
Updated 1 year ago | 3
Updated 1 year ago | 4