Not About Food

Okay. What's RIGHT with restaurant service?


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Not About Food

Okay. What's RIGHT with restaurant service?

cayjohan | | May 7, 2007 10:21 PM

I don't eat out very much, but from reading recent posts, I may not want to. A lot of server-trashing goes on ( and in many cases, I think, deservedly). But we rarely talk about GOOD service.

It seems to me that a lot of CH poster are servers, and may want some input to what the dining public appreciates. POSITIVES wanted.

I'll start: Crown Prince (my son) is just finishing the first year of college. While collecting dorm room boxes, we suggested a restaurant meal to cap the night. Crown Prince chose. Restaurant: Great place for food, no real ambience, most entrees <$10. While being seated, my son said, we'd like "that" table, and we got it, no problem. We had exquisitely attentive, but not hovering, service. Water glasses refilled, teapot checked for level and temp (Chinese restaurant), plates cleared in an appropriate manner. At ordering, the server looked at CP and said " Sesame Chicken, right?" (Clearly, my son is a regular, but I know him to be rather - em - frugal. More than 15% is not landing on the table - he's not paying for the attention) Meal was wonderful. Service was wonderful.

Upon paying, the manager said something to effect of "see you soon" to my son. Now, this is a kid for whom $6.95 is a spendy eat-out meal. But he was treated like anyone who was ordering a $22 plate. So were we.

Upon quizzing (I'm the mom of teens - I cannot help but 'quiz') CP about the treatment he/we received, he replied that it is always such, and that's why he patronizes the restaurant . We concurred, as the service was spot-on. It was rewarded, BTW, in our tip. Mom and Dad were paying. :)

Servers, managers, owners, bussers: what you do for a living IS noticed, and even the lowliest (my son with his budget) notice it. He keeps coming back, and he is hauling his parents along. And the next time the parents have an opportunity to go out, we will go to that restaurant. I salute any server who remembers their regulars, any owner who makes people feel welcomed, and anyone who busses a table and is cheerful doing so. It makes the dining experience welcoming. It makes us keep coming back when we can.

So: what is RIGHT in your world of dining out? Let's give a shout-out to those who are very often trashed on this board. What do you love regarding service? Let's ditch the negativity for a moment or two and talk about what's great, service-wise. I realize I am not talking about $500 meals and white tablecloth experiences. I'd love to hear some "everyday-ish" good experiences.

PS: Restaurant was Shuang Cheng in Dinkytown, MSP, Midwest board.

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